top of page

Privacy Policy

Preppp Inc. (“Preppp”, “we”, “our,” or “us”) is committed to protecting the privacy of students, parents, and all users of our educational platform (the “Services”).

This Privacy Policy explains how we collect, use, store, and protect your personal information, and how you can exercise your privacy rights under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable laws.

By using Preppp’s Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Who We Serve

  • Students 12 years and older (Grade 7+) may register to use our Services.

  • Students under 13 may only register with verified parental/guardian consent.

  • Students under 18 are considered minors; a parent/guardian must review and agree to the Terms & Conditions and Privacy Policy on their behalf.

2. Information We Collect

We collect information necessary to provide personalized learning, ensure safety, and improve our platform:

2.1 Personal Identification

  • Name, age, date of birth

  • Email, phone number

  • Parent/guardian details (for minors)

2.2 Academic Information

  • Subjects enrolled, grades, assessments

  • Class participation and performance reports

  • Homework submissions, notes, and feedback

2.3 Payment Information

  • Payment details are processed securely via third-party providers (e.g., Stripe).

  • Preppp does not store full credit card or banking details.

2.4 Technical & Usage Data

  • Device type, browser, IP address

  • Logins, session duration, clickstream, and navigation behavior

2.5 Audio/Video Data

  • Live sessions, chats, and whiteboard activities may be recorded for:

    • Quality assurance

    • Teacher training

    • Legal and safety compliance

    • Content development and improvement

3. How We Use Your Information

We use collected information to:

  • Deliver live tutoring, AI support, and personalized learning experiences.

  • Monitor student progress and provide academic insights.

  • Ensure compliance, safety, and integrity of the platform.

  • Communicate with students and parents about sessions, schedules, and updates.

  • Improve services through analytics, feedback, and AI training.

  • Fulfill legal obligations and protect against fraud.

4. AI and Large Language Models (LLMs)

Preppp uses AI and LLMs to enhance learning.

  • AI-generated responses are educational aids, not replacements for teachers.

  • We strive to ensure accuracy but cannot guarantee error-free output.

  • Limited anonymized data may be processed by third-party AI providers under strict confidentiality and security agreements.

5. Consent

  • For students under 13, a parent or guardian must provide explicit consent before account creation.

  • Parents/guardians may withdraw consent at any time, which may result in termination of the child’s account.

  • Consent for marketing emails or promotional materials is optional and can be withdrawn.

6. Sharing of Information

We do not sell or rent your personal data.
We may share information only with:

  • Service providers (e.g., payment processors, AI engines, cloud hosting), bound by confidentiality agreements.

  • Legal authorities, if required by law, court order, or to protect Preppp’s rights and users’ safety.

7. Data Retention & Security

  • Data is stored on secure, encrypted servers.

  • Student records, session recordings, and performance data are retained for as long as reasonably necessary for academic, legal, or operational purposes.

  • Access is strictly limited to authorized Preppp staff and contractors.

8. Your Rights

Under Canadian privacy law, you have the right to:

  • Access your personal information.

  • Request correction of inaccurate or incomplete data.

  • Request deletion, subject to legal and contractual obligations.

  • Withdraw consent for future use of personal data.

  • File a complaint with the Office of the Privacy Commissioner of Canada if your rights are violated.

9. Cookies & Tracking

  • Preppp uses cookies and similar technologies to improve user experience, track performance, and optimize the platform.

  • You can disable cookies in your browser, but certain features may not function properly.

10. International Users

While Preppp operates from Canada, data may be processed or stored in other jurisdictions by trusted third-party providers. By using Preppp, you consent to such transfers, provided security measures are in place.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with the “Last Updated” date. Continued use of Preppp’s Services constitutes acceptance of changes.

12. Contact Us

If you have questions, concerns, or requests about your privacy, please contact us:

Privacy Officer – Preppp Inc.
📧 Email: info@preppp.com
📍 Address: 339 Wisteria Way, Oakville, ON, L6M 1L6

bottom of page